Orders will be sent out using strong and protective packaging to ensure that your book arrives safely and in good condition.
Your order will NOT be shipped until we have received and cleared full payment. Whatever payment method you use, we must receive full payment within 7 days of the date the order was placed or the order will be cancelled.
Orders taken as ‘pre-orders’ will be sent out once received from the printers and have been quality checked. We aim to send pre-orders within 10 days from receipt of the books from the printer. Subject to the Printers workload and estimated delivery date, we will send you an email notification if we consider any delay to be an unreasonable length of time, to keep you in the loop.
All deliveries will be made using appropriate courier services. You will normally be asked to sign for your parcel on delivery, this may incur an additional charge subject to the chosen courier company at the time of dispatch. You will be notified of this charge at the time of final payment.
All pre-orders will be charged the full cost of the book plus the delivery charges at the time of placing the pre-order.
No item will be shipped until the book, postage & packaging fees have been paid in full.
We aim to send out orders within 7 days of receipt of order. Postal services vary and so you should allow up to 28 days for delivery within the UK.
International orders should allow up to 28 days to arrive, possibly longer.
We ship anywhere across the globe so please make sure that the postal address that you provide is clear, complete and accurate. We accept no responsibility for incorrect address entry so please check that your delivery address is absolutely correct.
INTERNATIONAL DELIVERIES (outside of the UK)
The cost of postage and packing is more expensive than the UK only cost and will be specified at the time of purchase or soon after your book order is placed. These books are really heavy and so international couriers can be expensive. If you order books for international delivery and you feel that the postage quoted is too much, you will be given a full refund. We always seek to find the best value international couriers.
If you want to check the postage cost in advance of making the purchase, please contact us with your full delivery address and we will be happy to provide courier quotes.
A signature is required on delivery to confirm arrival.
PAY & COLLECT
From time to time, we may offer Pay & Collect options- this is where you can order online, pay online but collect from us at a show. This will depend on which shows we are going to. This option is limited.
For overseas Pay and Collect, there will be a shipping charge per book. This is because the books will incur a bulk shipping charge and so this will be shared amongst the orders in the batch.
To use Pay & Collect, you must agree this with us in advance of placing your order as we only go to occasional shows.
If you place an order which cannot be collected at a show for any reason on your part or ours, you will have to pay the full postage cost before your book is posted to you.
- We must receive your funds within 7 days of the date the order was placed or the order will be cancelled.
- Credit/Debit cards & Paypal. We make use of the PayPal system – which is safe and secure. Therefore we do NOT hold any credit or debit card details whatsoever. We can also take credit and debit card payments when at shows using a Paypal card reader.
- For all Paypal payments, an additional charge will be added to the total cost to cover the Paypal fees which we get charged.
- Payment by UK cheque. If you want to make payment by UK cheque, you will need to complete the payment process, selecting ‘pay by cheque’. We will then contact you with the cheque payment details.
- Bank transfer: If you want to make payment by Bank Transfer, you will need to complete the payment process, selecting pay by BANK TRANSFER. We will then contact you with the bank transfer detail. You will be responsible for paying all bank charges and fees relating to bank transfers.
- Cash is accepted in person only and must usually be pre-agreed with us.
Goods are only supplied when full payment, including postage and packing costs, has been received and cleared. There is no exception to this.
You must notify us in writing within 7 calendar days should your item(s) arrive in less than perfect condition.
Refunds will only be offered where non-receipt of order can be proven or the item(s) is badly damaged and this can be evidence.
Returns are not usually accepted. Should you wish to return an (item) please let us know within 7 calendars days of receiving the item. Beyond this, we will not accept returns for any reason. Returns in any case can only be accepted where the item(s) is damaged. You are fully responsible for the cost of returning the item(s).
All books delivered by courier, will be insured. Claims for loss or damage during the delivery process will be take up with the courier in question.
SHOP DATA and INFORMATION
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example Paypal.
Please contact us if you have any enquiries.
The show photo albums, the photos contained therein or anywhere else on this website, are a free to access and free to view archive of Pointers. This means that users may view them at their leisure within the confines of this website only using their computer or mobile device.
By browsing and using this website you are agreeing to comply with and be bound by our terms and conditions of use. As a user, you acknowledge that we own solely and exclusively, all rights, all title and copyrights in and to the content provided on the website, or are the sole users authorised to display this content within the site. All title and intellectual property rights in and to the content provided on the website is the property of Ledgands Pointers, or is licensed and authorised for use solely for the purpose of display on the website, and may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties. Your use of any content on this website does not acquire any ownership of any such content, code, data or materials. Copying, reproducing, downloading, posting or re-posting any content from this website is strictly prohibited and constitutes a violation of copyright laws.
This website, all of the content and all photographs are © Copyright 1998 – 2022 Ledgands Pointers [Jonathan Ledger and Mark Andrews]. All Rights Reserved.
Users may not under any circumstances, download or copy or use or link to the photos contained anywhere on this website, regardless of purpose.
As the show albums are a historical archive, we no longer provide printed or digital copies of the photos to anyone for any purpose.
PRIVACY (& COOKIES)
Ledgands (also herein referred to as “we”, “us”, “our”) is committed to ensuring that your privacy is protected.
We want you to know that we respect the privacy of everyone who visits the Website and everyone who makes an enquiry or purchases anything available through the Website. We set out below what information we learn about you when you visit the Website, what we do with that information and how you can change the information we have.
What are cookies?
The Information We Collect:
Our Website uses software features known as “cookies”, which are small pieces of data that are stored on your hard drive when accessing a website. They are akin to identity cards, and we may use them as follows: to allow us to know when users return to our Website and which pages or services you access while there; and to gather information on an aggregate basis in order to identify the most popular areas of our Website and make it easier for users to access them. You are encouraged to visit our Website and make use of all facilities.
Where you submit any registration details to us you maybe required to submit to us your name, e-mail address, contact telephone number, date of birth, affix, address) (together referred to as “Personal Information”). We store your details securely. This information is only used for the purpose of processing any purchases, or to keep you informed of changes and updates to the Ledgands Website.
All Internet Protocol (IP) addresses of all users of any part of this website are recorded at all times. The IP address is your computers ‘digital finger print’ consisting of usually a ten digit number or there abouts. The IP address allows the source of each user to be tracked if required – through their internet service provider to the actual computer location. This information is used by Ledgands Gundogs for the identification of users that breach these terms and conditions of use and for security lock outs. Your IP address may also be supplied to relevant authorities for the purpose of investigating any illegal activities if requested.
Disclosure of Information
We want you to feel free to use and explore our Website without worrying about whether your visit will generate unwanted sales or marketing activity such as junk mail or spam. All our staff maintain a responsibility to keep your Personal Information confidential and will only use it to keep you informed and updated regarding any content updates, technical changes and Show Album additions. Whilst any Personal Information that we use to provide or promote our services to you will not be passed to any third party organisation for marketing purposes, we reserve the right to disclose personal data to any third party which has a legal right to request such information.
Security of Data
We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone – to protect the confidentiality and integrity of your information from unauthorised access and disclosure.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To submit a request, please contact us. Requests will be responded to within 60 days.